Recognizing and serving customer needs through product development

Advances within the HVAC and Ventilation industry have to strongly rely on innovation in product development. The goal of new product development is ultimately recognizing, understanding and serving customer needs. If a new product cannot meet customer needs it will fail in the marketplace.

Focusing on product development is one of our proactive strategies and one where we continuously innovate and adapt on a daily basis. Knowledge of industry trends and technology helps evolve products. We rely on the input from ‘industry intelligent’ individuals to deliver valuable insights to support our offerings. The technology, knowledge, and adaptiveness of our company and staff allow us to satisfy industry test standards and customer requirements.

The forward innovations behind some of the recent products such as the EME720 louver and the corrosion resistant dampers were driven by our customer needs. Boundaries were pushed to provide products that meet or exceed that same customer’s needs and expectations. The technology behind these new products are intended to save customers money as well as provide increased durability and functionality they will not find anywhere else on the market.

Published by

keithglasch

President at Ruskin

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